Last Updated: October 16, 2025
Welcome to CNCForge Institute. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how CNCForge Institute ("we," "our," or "us"), located at Turan Ave 89, Astana, Kazakhstan Z05H0B8, collects, uses, discloses, and safeguards your information when you visit our website and use our educational services related to 3D modeling, CNC programming, CAD/CAM systems, and milling technology.
This policy applies to all users of our platform, including students, educators, industry professionals, and visitors. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
We collect several types of information to provide and improve our educational services. Personal identification information includes your name, email address, phone number, postal address, username, and password when you create an account. We also collect professional information such as your educational background, work experience, certifications in CNC and CAD/CAM fields, and areas of expertise in 3D modeling and machining.
Technical data is automatically collected when you use our platform, including your IP address, browser type and version, time zone settings, operating system, device information, and usage patterns. We track learning progress data including course enrollment, completion rates, quiz and assessment scores, project submissions, certifications earned, and interaction with educational content. Additionally, we may collect payment information when you purchase courses or subscriptions, though sensitive payment data is processed through secure third-party payment processors.
Your information enables us to deliver high-quality educational experiences in 3D modeling, CNC programming, and milling technology. We use your data to provide access to courses, tutorials, and learning materials; track your progress and issue certifications; personalize your learning experience based on your skill level and interests; and facilitate communication between instructors and students.
We also utilize your information to improve our services by analyzing usage patterns, conducting research on educational effectiveness, developing new courses and features, and optimizing our platform's performance. Your data helps us send important notifications about course updates, new content in CAD/CAM and toolpath optimization, technical announcements, and promotional materials (which you can opt out of at any time). Additionally, we use information to prevent fraud, ensure platform security, enforce our Terms of Use, and comply with legal obligations.
We respect your privacy and limit information sharing to essential circumstances. We may share your information with service providers who assist us in operating our platform, including hosting services, payment processors, email communication tools, analytics providers, and customer support systems. These providers are contractually obligated to protect your information and use it only for specified purposes.
Information may be shared with educational partners and instructors to the extent necessary for course delivery and certification. We may disclose anonymized, aggregated data for research purposes, industry reports, or marketing materials without identifying individual users. In cases of legal requirements, we may disclose information to comply with laws, respond to legal processes, protect our rights and safety, or prevent fraud and abuse. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with prior notice to you.
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our technical safeguards include industry-standard encryption (SSL/TLS) for data transmission, secure password hashing algorithms, regular security audits and penetration testing, firewall protection and intrusion detection systems, and secure backup procedures with encrypted storage.
Organizational measures include access controls limiting employee access to personal data on a need-to-know basis, regular staff training on data protection and privacy practices, incident response procedures for potential data breaches, and third-party vendor assessment and monitoring. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection in accordance with industry best practices.
You have significant control over your personal information and how it is used. You have the right to access your personal data and receive a copy in a structured, commonly used format. You can request corrections to inaccurate or incomplete information through your account settings or by contacting us. You may request deletion of your personal data, subject to legal retention requirements and legitimate business needs.
You can object to or restrict certain processing activities, including opting out of marketing communications while continuing to receive essential service notifications. You have the right to data portability, allowing you to receive your data in a transferable format. To withdraw consent for data processing where consent is the legal basis, you can adjust your account settings or contact us. You may file a complaint with the relevant data protection authority in Kazakhstan or your jurisdiction if you believe your rights have been violated. To exercise these rights, contact us at [email protected] or +7 (7172) 33 41 26.
We use cookies and similar tracking technologies to enhance your experience on our platform. Essential cookies are necessary for basic platform functionality, user authentication, and security features. Performance cookies help us analyze how users interact with our platform, measure page load times, and identify technical issues. Functional cookies remember your preferences, language settings, and customization choices to provide a personalized experience.
Marketing cookies may be used to deliver relevant advertisements and track campaign effectiveness, though you can opt out of these through your browser settings. We also use analytics tools, including Google Analytics, to understand user behavior and improve our services. You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. For detailed information about our cookie practices, please refer to our separate Cookie Policy. We respect Do Not Track signals and will honor such preferences where technically feasible.
CNCForge Institute operates from Kazakhstan, and your information may be transferred to, stored, and processed in Kazakhstan or other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction. When we transfer personal data internationally, we implement appropriate safeguards such as standard contractual clauses, data processing agreements with third parties, and compliance with applicable data protection frameworks.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is retained while your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Learning progress and certification data may be retained indefinitely to maintain accurate educational records. Financial transaction records are kept according to legal requirements, typically for seven years. Anonymized data may be retained for research and analytical purposes without time limitation. When data is no longer needed, we securely delete or anonymize it.
Our services are designed for users aged 16 and older. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If we become aware that we have collected information from a child under 16 without proper consent, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date, sending email notifications to registered users for significant changes, and providing prominent notice on our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: